FAQs

how long does shipping take?

we ship very fast — most orders in cairo, giza and october arrive within 1–2 working days, with a maximum of 3 working days; other governorates take 2-3 working days, with a maximum of 4 working days. please keep your phone on and nearby to ensure quick communication and avoid delivery delays

can I open the package on door before paying?

YES you can

how do I know my size?

each product has a size chart listed below it

what is your return policy?

we have a very easy return and exchange policy. kindly read it through our policies

how do I return or exchange an item?

just send us a DM on instagram and we'll process it for you

what payment methods do you accept?

we accept cash on delivery, InstaPay and to any wallet. If you choose Instapay or Wallet, this happens when the courier arrives to you with the order and he'll provide you with all the details.

how do I contact customer support?

through DMs on instagram

do you restock sold-out items?

unfortunately mostly no, so make sure you grab your favorite product before it gets out of stock