Frequently Asked Questions
- You can place an order through our website or through DMs on Instagram.
- Shipping within Cairo usually takes 4-6 working days as of the next working day since you placed your order. Shipping to other zones in Egypt may take up to 7-10 working days depends on the traffic of orders.
- We ship all over Egypt!
- We can offer you an exchange providing the goods are returned within a 14-day period since you placed your order in an unworn. original and unused condition.
- Please also note that returns are currently not free of charge and it will be the full duty of the customer to pay for the return and delivery (to and from our warehouse) of any item bought.
- Returns/exchanges are not eligible for items on MEGA sale (such as Black Friday, Christmas sale, End of season sale...etc.). Also, items bought using a discount code are considered items that cannot be returned or exchanged.
- Size charts are listed below each product on the website separately.
- We are currently showcasing our products in LOKAL (City Centre Almaza)
- 1st Option: You can try on the item while the courier representative waits outside. If you like the product then you can pay for it and take it. However, if you do not like the item or it does not fit very well, you can only pay for the shipping fees. (This option is only eligible for delivery inside Egypt)
- 2nd Option: You can visit our section in LOKAL (City Centre Almaza)
- We are fast! As soon as you place an order and notice that you want to modify it, kindly send us a DM on Instagram or send us a text on our WhatsApp number.
- You can send us a DM, or text us on our WhatsApp number or go to the "Contact Us" section on our website. We reply :)
- If you want to be on our team -whether you're a model, photographer, designer ...etc. - kindly email us at info@mosh---pits.com.